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All of our staff are committed to providing a high quality service Our network is monitored 24 hours a day 7 days a week and any network faults are responded to as soon as they arise. Our customer support team are available Monday - Friday 9am - 6pm. Our support team respond to all support tickets in the order that they arrive - we guarantee a response within one business day. There are 2 ways to contact our support team.
NB!! It is important that you leave your account details and a brief description of the problem as in most cases our engineers can identify the cause of the problem and possibly even resolve the issue before contacting you. Use the Setup Check to help diagnose a connection problem. Click here for help with your email settings Our account FAQ and technical FAQ has a list of the most common questions we are asked. Our direct debit form can be downloaded here (pdf) >> Our full terms & conditions for the VoIP service can be downloaded here >> |
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