Complaints Code of Practice

permaNET Complaints Code of Practice

If you wish to make a complaint regarding your service or our customer service, then please send you complaint in writing or by email to

customerservices@permanet.ie

or by post to

Customer Services, permaNET Ltd, Block A, Heritage Business Park, Bessboro Road, Blackrock, Cork.

Please include your name, address and Customer ID.

Complaint Process

We will record and acknowledge all complaints made.

All complaints will be Investigated and any permaNET staff involved in the complaint will be interviewed by management.

We will respond to your complaint once it has been discussed with relevant staff, or within 2 days, whichever is sooner.

If it is deemed appropriate, then a refund of fees paid, including installation fee, may be made and you will be free to find another provider without penalty.

If you are not satisfied with the resolution of your complaint, you have the right to make a complaint to:

 

Commission for Communications Regulation

One Dockland Central, Guild Street,

Dublin, D01 E4X0

www.comreg.ie

 

Competition and Consumer Protection Commission

Bloom House, Railway Street, Dublin 1, D01 C576

Tel +353 (1) 402 5500

Consumer helpline 1890 432 432