Help

Account Questions

How do I get my Invoices?

1. Click here and enter your Order Ref and Modem Mac to login to your account. If you do not have these details please email accounts@permanet.ie or call Accounts 1926 or 021-6010510 to request.

How can I see my Phone Call Records?

Click here and enter your User and Password to login to your account. If you do not have these details please email accounts@permanet.ie or call Accounts 1926 or 021-6010510 to request.

When is my Direct Debit date?

permaNET direct debits are taken on the 28th of each month, or the next working day where the 28th falls on a weekend or bank holiday.
To view your account click here and enter your Order Ref and Modem Mac.  To request these details please contact accounts@permanet.ie

I missed my last Direct Debit Payment. How do I pay my outstanding bill?

If your direct debit payment has been rejected you will be notified in writing by email or letter and an admin fee of €7.50 will be applied to your account.
To settle your outstanding bill online click here or send a cheque, postal order or bank draft, made out to permaNET Ltd, to permaNET Ltd, Unit 2, Kinvara House, Dublin Hill, Cork.  Please remember to include a note with your name, address and Customer ID which will be detailed in your rejection notification.

I missed 2 Direct Debit payments in a row. Can you apply again by Direct Debit?

We cannot.  If you have missed 2 direct debit payments in a row you must settle your outstanding account before we can apply again for a direct debit from your bank account.  An admin fee of €7.50 is applied to every rejected direct debit payment.
To settle your account online click here or send a cheque, postal order or draft, made out to permaNET Ltd, to permaNET Ltd, Unit 2, Kinvara House, Dublin Hill, Cork.  Please remember to include a note with your name, address and Customer ID which will be detailed in your rejection notification.

I want to change my Direct Debit details or sign up to Direct Debit. How do I do this?

Print a copy of our direct debit mandate Here.  Complete in full and return the original mandate to permaNET Ltd, Unit 2, Kinvara House, Dublin Hill, Cork.
You can also request a copy by emailing accounts@permanet.ie or calling Accounts on 1926 or 021-6010510.

I’m concerned that I’m not getting my notifications from permaNET. How can I check?

Please contact Accounts by email at accounts@permanet.ie or by calling 1926 or 021-6010510 to check the details we hold on file for you.

How do I Request Credit?

Credit requests must be made in writing to our Customer Services.
Please state the reason for your credit request and include your name, address and Customer ID.  Then send your claim in writing by email to customerservices@permanet.ie or by post to Customer Services, permaNET Ltd, Unit 2, Kinvara House, Dublin Hill, Cork.

I want to Upgrade or Downgrade my package. How do I do this?

Simply call our Sales Team on 1926 or 021-6010510 to discuss our current packages.

How do I Cancel My Service with you?

Simply email accounts@permanet.ie or call us on 1926 or 021-6010510 and give us 30 days notice of your wish to disconnect your service. Please remember your 12 month contract must have expired before you can cancel your account.

I want to make a Complaint. How do I do this?

Please send your complaint in writing by email to customerservices@permanet.ie or by post to Customer Services, permaNET Ltd, Unit 2, Kinvara House, Dublin Hill, Cork.  Please include your name, address and Customer ID.

What are permaNET’s Terms & Conditions?

Click here to view permaNET’s full Terms & Conditions.