Account Questions

How do I get my Invoices?

1. Click here and enter your Order Ref and Modem Mac to login to your account. If you do not have these details please email accounts@permanet.ie or call Accounts 1926 or 021-6010510 to request.

How can I see my Phone Call Records?

Click here and enter your User and Password to login to your account. If you do not have these details please email accounts@permanet.ie or call Accounts 1926 or 021-6010510 to request.

When is my Direct Debit date?

permaNET direct debits are taken on the 28th of each month, or the next working day where the 28th falls on a weekend or bank holiday.
To view your account click here and enter your Order Ref and Modem Mac.  To request these details please contact accounts@permanet.ie

I missed my last Direct Debit Payment. How do I pay my outstanding bill?

If your direct debit payment has been rejected you will be notified in writing by email or letter and an admin fee of €7.50 will be applied to your account.
To settle your outstanding bill online login to your online account, which is the quickest and cheapest option, or send a cheque, postal order or bank draft, made out to permaNET Ltd, to permaNET Ltd, c/o Block A, Heritage Business Park, Bessboro Road, Blackrock, Cork.  Please remember to include a note with your name, address and Customer ID which will be detailed in your rejection notification.

I missed 2 Direct Debit payments in a row. Can you apply again by Direct Debit?

We cannot.  If you have missed 2 direct debit payments in a row you must settle your outstanding account before we can apply again for a direct debit from your bank account.  An admin fee of €7.50 is applied to every rejected direct debit payment.
To settle your account online click here or send a cheque, postal order or draft, made out to permaNET Ltd, to permaNET Ltd, c/o Block A, Heritage Business Park, Bessboro Road, Blackrock, Cork.  Please remember to include a note with your name, address and Customer ID which will be detailed in your rejection notification.

I want to change my Direct Debit details or sign up to Direct Debit. How do I do this?

Print a copy of our direct debit mandate Here.  Complete in full and return the original mandate to permaNET Ltd, c/o Block A, Heritage Business Park, Bessboro Road, Blackrock, Cork.
You can also request a copy by emailing accounts@permanet.ie or calling Accounts on 1926 or 021-6010510.

I’m concerned that I’m not getting my notifications from permaNET. How can I check?

Please contact Accounts by email at accounts@permanet.ie or by calling 1926 or 021-6010510 to check the details we hold on file for you.

How do I Request Credit?

Credit requests must be made in writing to our Customer Services.
Please state the reason for your credit request and include your name, address and Customer ID.
Then send your claim in writing by email to customerservices@permanet.ie or by post to Customer Services, permaNET Ltd, c/o Block A, Heritage Business Park, Bessboro Road, Blackrock, Cork.

I want to Upgrade or Downgrade my package. How do I do this?

Simply call our Sales Team on 1926 or 021-6010510 to discuss our current packages.

How do I Cancel My Service with you?

Simply email accounts@permanet.ie or call us on 1926 or 021-6010510 and give us 30 days notice of your wish to disconnect your service. Please remember your 12 month contract must have expired before you can cancel your account.

I want to make a Complaint. How do I do this?

permaNET Complaints Code of Practice

If you wish to make a complaint regarding your service or our customer service, then please send you complaint in writing or by email to

customerservices@permanet.ie

or by post to

Customer Services, permaNET Ltd, Block A, Heritage Business Park, Bessboro Road, Blackrock, Cork.

Please include your name, address and Customer ID.

Complaint Process

We will record and acknowledge all complaints made.

All complaints will be Investigated and any permaNET staff involved in the complaint will be interviewed by management.

We will respond to your complaint once it has been discussed with relevant staff, or within 2 days, whichever is sooner.

If it is deemed appropriate, then a refund of fees paid, including installation fee, may be made and you will be free to find another provider without penalty.

If you are not satisfied with the resolution of your complaint, you have the right to make a complaint to:

 

Commission for Communications Regulation

One Dockland Central, Guild Street,

Dublin, D01 E4X0

www.comreg.ie

 

Competition and Consumer Protection Commission

Bloom House, Railway Street, Dublin 1, D01 C576

Tel +353 (1) 402 5500

Consumer helpline 1890 432 432

What are permaNET’s Terms & Conditions?

Click here to view permaNET’s full Terms & Conditions.