Why can’t I make calls?

Hitron BVW Modem.

If you can’t make calls then check the following before calling us.

1. Is your internet connection working? If its’ not then follow the troubleshooting guide for your modem type.
2. Is your phone connected into Line 1. Line 1 is a black port underneath your modem. Some people confuse Line with the silver Lan ports.
3. Are you able to recieve calls?
4. If you are dialing a local number are you also dialling the area code (021) (053) (068) etc
5. Try using a different handset in case your handset is the problem.
6 . Call our help desk and check for service announcements for your area.

Posted in: Home Phone Help