Why can’t I receive calls?

Hitron BVW Modem.

If you can’t make receive calls then check the following before calling us.

1. Is your internet connection working? If its’ not then follow the troubleshooting guide for your modem type.
2. Is your phone connected into Line 1. Line 1 is a black port underneath your modem. Some people confuse Line with the silver Lan ports.
3. Are you able to make calls?
4. Call our help desk and check for service announcements for your area.

Posted in: Home Phone Help